Forward Deployed Data Scientist

San Francisco, CAfull time

Remote

$207k–$229k

H1B: yes

Intercom The Forward Deployed Data Scientist at Intercom embeds with strategic customers to design and implement AI-driven customer support solutions using the Fin AI Agent. This role partners with sales, success, and product teams to drive adoption and shape the future of AI customer service.

Responsibilities

Drive the adoption of Fin by helping customers automate and scale their support operations.
Embed with strategic customers to understand their support workflows, data, and business challenges — to identify and implement opportunities where AI can deliver measurable impact.
Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.
Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.
Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact.
Proven ability to apply data science in real-world business contexts to drive measurable outcomes.
Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.
High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.

Qualification

Excellent communication skillsRapid prototyping with systems thinkingExperience with AI/ML evaluationExperience in technical consultingExperience reframing the problem

Required

Excellent communication skills, both technical and non-technical.
Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.
Excellent SQL and production-aware Python, you write code other people can run, not just code that runs once and are experienced applying analytical and statistical methods to real business problems.
Experience with AI/ML evaluation, LLM-driven applications, or conversational AI.
Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand.
Experience in technical consulting, customer-facing analytics, or SaaS product data science.
Experience reframing the problem, not just solving it, you've spotted when the question you were handed wasn't the right one, and changed what got worked on.
Experience applying AI to scale the data science workflow.

Benefits

Equity/RSU

Company

Intercom

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Forward Deployed Data Scientist at Intercom · LumiJobs