Senior Manager, DashPass Strategy & Operations, Benefits and Merchant GTM
Los Angeles, CA; San Francisco, CA; Seattle, WA; New York, NYfull time
Remote
senior
$170k–$250k
H1B: yes
DoorDash Senior Manager, DashPass Strategy & Operations at DoorDash to build and own the merchant co-funding strategy behind DashPass. Drive merchant investment and ensure benefits are sustainable and scalable.
Responsibilities
We're looking for a Senior Manager, DashPass Strategy & Operations to build and own the merchant co-funding strategy behind DashPass. DashPass benefits are what make membership the most valuable proposition in local commerce — this role is about making them sustainable and scalable by unlocking merchant investment in them.
You'll sit at the intersection of our consumer subscription business and our merchant and monetization teams. You'll define what merchants get from DashPass, quantify it credibly, and turn that into co-funded offers that scale across the full spectrum of merchant cohorts — from our largest Enterprise brands down to hundreds of thousands of SMBs, each with fundamentally different economics, decision-making, and tooling needs. You'll also be the voice ensuring the benefits we put in front of members are evaluated on merchant outcomes, not just consumer ones. Success in this role depends on building conviction with data and driving outcomes across product, engineering, data science, marketing, finance, and commercial teams without direct authority.
Own the DashPass co-funding strategy end to end — define which benefits merchants should fund, at what level, and why; build the business case that makes it compelling for merchants and accretive for DashPass
Build and defend the merchant value proposition for DashPass — quantify incremental volume, new customer acquisition, and order frequency attributable to DashPass, and turn that into a repeatable, credible pitch our commercial teams can carry
Influence the promotions and monetization product roadmap — represent DashPass co-funding requirements for offer types, targeting, eligibility, and measurement, and bring a stack-ranked, evidence-backed set of asks
Be the DashPass DRI in merchant commercial conversations — size the impact of DashPass components in long-term agreements and partnerships, set the guardrails, and protect long-term member and merchant economics
Hold the member benefit roadmap accountable to merchant outcomes — establish the framework, metrics, and review cadence that ensure new benefits drive positive results for merchants alongside members, and bring a defensible point of view when the two are in tension
Model complex tradeoffs and bring a strong POV to senior leadership — frame ambiguous, cross-functional decisions with data and carry them to executives
Experiment and scale — turn strategy into operational experiments with measurable outcomes, then build the processes and tools to scale what works
You’re excited about this opportunity because you will...
Own. Be the DRI for how DoorDash funds the most valuable membership program in local commerce, with end-to-end ownership of a strategy that’s still being written
Build. Create the merchant value proposition for DashPass from first principles — the analysis, the narrative, and the offerings our commercial teams take to market
