DoorDash Manager, Strategic Account Management to lead a team of Strategic Partner Managers and grow merchant relationships across the region. Collaborate cross-functionally to improve merchant experience and achieve revenue goals.
Responsibilities
We're looking for a Manager, Outside Account Management to lead and develop a team of Strategic Partner Managers, while achieving our regional goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a people manager, you will improve our team’s working practices, while supporting retention and relationship building with strategic merchant partners. You will report to the Senior Manager on our regional team within our Outside Account Management organization.
The ideal candidate will be based in-region, with travel amount established by the Senior Manager, or as needed, for regional team requirements. We expect travel to be 1-3x a quarter.
You’re excited about this opportunity because you will...
Lead – Manage a team of Strategic Partner Managers that grow merchants relationships with our key local accounts across the region
Influence – Work across our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals
Strategize – Work with our Merchant Operations team to accomplish a "winning with the merchant" operations strategy
Develop Business – Produce new investment opportunities by being the local liaison for new products to roll out in your region. This includes everything from Drive to DoorDash For Business
Analyze – Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business
Experiment – Use data and customer feedback to guide decisions on everything from commissary kitchens, to in-store marketing, to launching new products
We’re excited about you because...
5+ years of experience in consulting / strategy / business development / sales / operations / technology / analytics or related experience
1+ years of experience coaching or developing Strategic Partner Managers to achieve personal and shared goals
Qualification
5+ years of experience in consultingExperience in restaurant industry
Required
5+ years of experience in consulting, strategy, business development, sales, operations, technology, analytics or related experience
1+ years of experience coaching or developing Strategic Partner Managers
Experience in client-facing or account management roles
Proven success connecting regional team members across a larger mission
Experience in restaurant industry, SMB sales, or high-growth tech startup environments
