DoorDash Team Lead, Critical Investigations at DoorDash responsible for overseeing high-impact investigations and leading the Law Enforcement Response Team. This role manages sensitive cases involving fraud detection and critical incident triage.
Responsibilities
The Critical Investigations Unit (CIU) Team Lead is a key position responsible for overseeing high-impact investigations and guiding specialized teams including our Law Enforcement Response Team. This role addresses the most sensitive, time-critical, and complex cases within the Trust & Safety organization. The ideal candidate will be an experienced investigator with extensive knowledge of law enforcement response, fraud detection, and critical incident triage. The CIU Team Lead will report directly to the CIU Supervisor.
At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.
This shift for this role is Monday–Friday, 6:00 AM–2:30 PM Arizona Time (MST). The schedule may be adjusted based on business needs.
Lead High-Severity Investigations: Oversee the execution of Law Enforcement Response Team (LERT) exigent and investigative cases, ensuring swift and lawful responses to legal requests and critical safety escalations.
Team Oversight: Provide direct leadership and strategic guidance to investigators across the Law Enforcement Response Team (LERT) ensuring quality, consistency, and timeliness in case handling.
Case Management & Prioritization: Triage, assign, and monitor the progression of sensitive investigations across multiple workstreams, particularly those involving threats to life, public safety, or internal fraud.
Cross-Functional Partnership: Collaborate closely with Legal, Security, Global Security, and other internal stakeholders to drive outcomes in investigations, deliver insights, and influence policy improvements.
Process Improvement: Identify trends, gaps, and opportunities for automation or efficiency across investigative workflows; lead process updates and documentation initiatives.
Mentorship & Development: Support the professional growth of the Law Enforcement Response Team (LERT) through coaching, feedback, and knowledge sharing.
Rotational After-Hours Escalation Support: Participate in on-call rotations to ensure CIU responsiveness during emergencies outside standard business hours.
At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs.
We're excited about you because you have...
Qualification
Background in crisis responseAt DoorDashStatement of Non-Discrimination
Preferred
Experience leading or managing a team in a fast-paced, tech-driven environment.
Background in crisis response, internal fraud investigations, or similar fields.
We expect this position to be filled by 29 November 2026.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
