Responsibilities

Join as our first Customer Solutions Engineer and work directly with our largest, most strategic customers to turn their implementation needs into live, working integrations on Centralize. As a Solutions Engineer, you'll partner closely with customers to understand their technical needs, help configure and integrate Centralize into their existing systems, and make sure every implementation lands smoothly, all while giving customers an experience that feels genuinely helpful at every step.
This is a customer-first, hands-on, technical role that sits on our GTM team. You won't just advise customers on what to build; you'll build alongside them, handling integrations, CRM migrations, and custom configurations end to end. Depending on the week, expect to spend roughly half your time talking directly with customers, and the rest shipping the code needed to solve their problems.
Partner directly with strategic customers to scope, build, and ship the integrations, CRM migrations, and custom configurations they need to get live on Centralize.
Dig into logs and the codebase to understand what's going on before looping in core engineering, so escalations arrive with useful context.
Respond to technical questions, security concerns, RFI/RFP responses, and implementation feasibility discussions.
Act as a trusted advisor and technical liaison throughout the sales cycle from early engagement to contract negotiation.
Design and propose scalable technical solutions based on customer needs and Centralize’s product capabilities.
Translate complex requirements into clear architecture diagrams, implementation roadmaps, and proposal documentation.
Collaborate with Product and Engineering to validate feasibility, share customer feedback, and influence roadmap priorities.
Partner with Go-to-Market teams to shape deal strategy and shape technical strategy early in the sales process.
Work closely with Technical Delivery and Customer Success to ensure smooth transition from pre-sale to implementation.
Ship quickly and iterate based on customer feedback.

Customer Solutions Engineer at Centralize · LumiJobs

Customer Solutions Engineer

Responsibilities

Benefits

Company

Centralize

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