Responsibilities

Zocdoc is looking for a Senior Site Reliability Engineer to make our distributed production systems more observable, reliable, and safe to change. Our platform connects patients, providers, and many interconnected services and integrations, so reliability depends on understanding the full path of a request—not just whether an individual service is running.
You’ll help build the observability foundations, automation, and engineering practices that allow Zocdoc to move quickly without sacrificing safety. You’ll work across cloud infrastructure, microservices, APIs, and integration points in AWS, partnering closely with product engineering teams to identify risks, improve operational visibility, and make the right behavior easier to build and operate.
You’ll enjoy this role if you are...
Passionate about observability and believe that teams can’t reliably operate what they can’t see
Experienced in integration-rich environments where APIs, third-party dependencies, asynchronous workflows, and distributed services create complex failure modes
Excited by the challenge of helping a fast-moving engineering organization ship quickly while keeping systems safe, diagnosable, and resilient
Motivated to turn operational knowledge into reusable platforms, automation, telemetry standards, and paved paths for engineering teams
Comfortable leading or supporting incident response, communicating clearly under pressure, and using blameless post-mortems to drive meaningful improvements
Curious about how systems behave in production and willing to investigate across application code, infrastructure, networking, and external dependencies
Collaborative, pragmatic, and able to build trust with engineers across numerous product development teams
Autonomous, individually accountable, and always looking for ways to reduce toil and improve the developer and operator experience
Designing, building, and operating observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives

Senior Site Reliability Engineer at Zocdoc · LumiJobs

Senior Site Reliability Engineer

Responsibilities

Qualification

Required

Benefits

Company

Zocdoc

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