Babylist Revenue Cycle Operations Specialist at Babylist responsible for supporting billing operations and serving as the on-site office anchor. Manage billing documents, communications, and daily office workflows at the Severna Park, MD office.
Responsibilities
Support daily billing and revenue cycle workflows to ensure timeliness and accuracy
Open, sort, and prioritize incoming mail and documents, routing or uploading each appropriately
Upload and manage required documentation in Niko with care
Flag urgent items, discrepancies, and issues and escalate to the right partners
Serve as the primary on-site point of contact and keep day-to-day office operations running smoothly
Answer live calls via Aircall during office hours, return voicemails promptly, and direct callers
Monitor incoming communications and respond or route as needed
Qualification
You’ve worked in administrativeYou’re quick with digital documentYou’re a clearHow You Will Make an ImpactOpen
Required
You can run the operational backbone of an office — sorting and routing mail and documents, uploading paperwork accurately, and keeping daily workflows on track.
You’re available on-site at our Severna Park, MD office, five days a week during standard business hours (EST) — you’re the in-person anchor for the office, so consistent presence is essential.
You’re detail-oriented and trustworthy with sensitive information — billing documents and confidential data pass through your hands, and accuracy and discretion are non-negotiable.
You’ve worked in administrative, operations, or office support roles — healthcare or insurance billing exposure is a plus, not a requirement.
You’re quick with digital document, mail, and call tools like Niko, Earth Class Mail, and Aircall — or a fast learner who’ll be fluent in weeks.
You’re a clear, kind communicator who keeps remote teammates and external partners in the loop.
You’re proactive and flexible — you spot what needs doing and pitch in without being asked.
You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.
How You Will Make an Impact
Support daily billing and revenue cycle workflows so operations stay timely and accurate.
Open, sort, and prioritize incoming mail and documents — routing or uploading each to the right place.
Upload and manage required documentation in Niko with care.
