Conveo IT Support Engineer at Conveo based in New York, responsible for day-to-day IT support, device management, and access control across multiple regions. Owns vendor escalations and manages macOS fleet and office hardware.
Responsibilities
This is a global IT role, based in New York.
You'd be the second person on Conveo's IT team, working alongside our IT Manager in London and reporting to him. You'd take day-to-day ownership of support, devices, access and the office - freeing the IT Manager to focus on strategy, security and governance.
Why New York? Presence and coverage. Our US team is growing, and they should be able to reach someone in their own hours rather than wait for the next London morning. With one of us in each region, IT's combined working day stretches across both.
You'd inherit a modern stack — Okta with SSO and SCIM, Google Workspace, Iru for macOS management,Notion, 1Password, Vanta and a whole load of Internal AI agents — and a lot of room to shape what comes next.
Support the team, wherever they are
Be a first point of contact for colleagues across the US, UK and Belgium - patient and clear with people who don't share your technical vocabulary
Triage and resolve requests end-to-end, from password resets to complex access problems, fixing causes rather than symptoms
When something bigger breaks, drive it to resolution, keep people informed before they ask, and document the root cause
Own vendor escalations, and know when to bring in the IT Manager — you'll be the only IT person in your time zone for much of the day
Run identity, access and the employee lifecycle
Administer Okta, Google Workspace, Slack, Notion and 1Password day-to-day
Handle access requests through our approval workflow, and keep our SaaS inventory accurate
Qualification
Preferred
Startup experience — somewhere small and fast-moving, where the answer to "who owns this?" was often "you, now"
Agentic AI — you've used AI agents in your own work and have a view on where they're reliable and where a human still needs to approve
Supporting a distributed or multi-country workforce
Setting up request tracking from scratch, especially somewhere that wanted visibility without bureaucracy
An early-stage IT function where the processes were still being built
