IT Generalist

San Francisco full timeOn Site

Apply on Employer Site

entry

$94k–$125k

H1B: no

Instawork The IT Generalist at Instawork will build and maintain enterprise systems, networks, and technologies while supporting IT workflows and vendor interactions. This role requires strong troubleshooting skills and proficiency in workflow automation.

Responsibilities

Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.
Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.
Work with external IT partners/vendors to coordinate the delivery and return of IT assets
Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.
Provide on-site IT/network support for internal employees when needed
Support higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes
Maintain updated IT documentation
Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team members.
Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our team and business.
Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.
On-call duty as rotation requires (global time zone)

Qualification

Service-orientedStrong communication skillsExperience with modern OSExperience with Cloud (e

Required

Bachelor’s Degree or higher in Computer Science or a related field
2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations
2+ years of working experience with agile methods and processes
Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements
Strong communication skills, attention to detail, and ability to self-organize
In-depth experience with Google Workspace/G-Suite management
Experience in troubleshooting techniques (including RCA) and ticket triage
Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android
Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud
Experience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies
Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)
Ability to meet deadlines and follow through on assigned projects

Preferred

2+ years of working experience with software development or security engineering
Experience with service automation through coding/scripting
Experience with Django development framework (Django admin)
Experience with ITSM and HRIS integrations
Experience with IT and InfoSec/Privacy industry-standard compliance frameworks
Experience with VPN and/or Zero Trust configuration
Experience with Cloud (e.g., AWS, GCP) and containerized environment
Ability to learn/work with networking devices configuration and troubleshooting, e.g., firewalls, switches, and routers/access points

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Instawork

View company page

Source: greenhouse

Active within the past hour

More roles at Instawork

Trust & Safety Product Operations Specialist

San Francisco

Enterprise Account Executive - Light Industrial

Chicago

Data Operations Analyst - Instawork Robotics

San Francisco

Finance Automation Lead

San Francisco