Responsibilities

As a Forward Deployed Product Manager at Axle, you’ll drive product strategy for Axle's core enterprise customers. As AI has evolved, it's become critically important for product managers to spend more of their time with customers as the line between client product and our products blur. You’ll be in the room - running design sessions with enterprise clients, to better understand their people, process, and technology in order to translate real-world workflow requirements into external and internal product decisions, acting as the authoritative voice of the customer internally and externally.
Where our Technical Account Managers own the day-to-day client relationship, you own the shared product design and then take what you and the rest of our client-facing teams learn in the field, synthesize it into a coherent strategy, and partner with Product & Engineering to build the right solutions in the right order.
You’ll travel to meet enterprise clients, facilitate design sessions to understand how they work and where Axle fits, and use those insights to ensure successful agent adoption and shape what we build next. The decisions you make in this role will directly determine how fast Axle can scale.
Lead Design Sessions & Client Discovery
Own and facilitate design sessions with enterprise clients - running structured conversations to deeply understand their own product, workflows, and customers better than they do
Define how Axle will fit into each client’s product, technology stack, and operational processes - documenting the design decisions across people, process, and technology required to bring those solutions to life.
Travel to client sites approximately once a month to build relationships, lead in-person design and discovery sessions, and reinforce trust at the executive and operator level.
Partner with Technical Account Managers and Deployment Strategist post-session to ensure what was designed in the room is executable in the field.
Develop a library of design patterns, solution architectures, and client workflow documentation that accelerates future implementations.
Act as the Voice of the Customer
Deeply understand the needs of Axle’s clients through direct engagement, research, usage data, and collaboration with Technical Account Management and Deployment Strategy.
Translate client feedback and real-world friction into clearly scoped product requirements that Product & Engineering can execute against without ambiguity.

Sr. Forward Deployed Product Manager at Axleinsure · LumiJobs

Sr. Forward Deployed Product Manager

Responsibilities

Qualification

Required

Benefits

Company

Axleinsure

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