SMB Onboarding Manager

United Statesfull timeRemote

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Connecteam SMB Onboarding Manager at Connecteam leading customers through onboarding to ensure successful adoption of the platform. Manages end-to-end onboarding, delivers training, and drives customer retention.

Responsibilities

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.
Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
Guiding customers to quick wins that showcase the platform’s value and increase adoption
Ensuring customers establish strong usage habits that drive retention and satisfaction
Identifying at-risk clients early and creating proactive strategies to mitigate churn.
Experience & Skills
2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
Experience working with SMB clients - strong advantage
Strong presentation and training skills
Tech-savvy with the ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple onboarding projects simultaneously.

Qualification

2+ years experience in SaaS onboardingExperience working with SMB clientsStrong presentation and training skills

Required

2+ years experience in SaaS onboarding, implementation, or customer-facing roles
Experience working with SMB clients
Strong presentation and training skills
Tech-savvy with ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple projects