The Onboarding Manager guides new customers who come from a partnership, through the implementation of Connecteam, from initial handoff and kickoff through a successful payroll launch. This is a customer-facing, hands-on implementation role combining project management, system configuration, payroll-process understanding, customer training and cross-functional coordination.

The Onboarding Manager works closely with customers, in collaboration with the partner’s Implementation Managers and internal Connecteam teams to ensure employee data, time tracking, PTO, payroll rules and payroll system integrations are configured and validated correctly. The primary goal is to deliver a smooth onboarding experience while ensuring employees are paid accurately and on time.

Implementations are payroll-first and planned around the customer’s first clock-in date, payroll schedule and go-live timeline. Depending on account size and complexity, the Onboarding Manager may continue supporting the customer through the first one to three payroll cycles.

Success in this role requires more than technical knowledge. The Onboarding Manager must be highly perceptive, able to read people and situations quickly, and skilled at navigating complex interpersonal dynamics while maintaining trust across multiple internal and external teams.

Own the customer onboarding process

Manage a book of business of customers that came from the partnership, from internal handoff through go-live and initial payroll stabilization.

Build implementation plans around first clock-in, payroll periods, training requirements and payroll-processing deadlines.

Lead kickoff, setup, training and client’s payroll.

Maintain clear timelines, responsibilities, next steps, risks and customer communication throughout each project.

Lead discovery and solution design

Understand the customer’s workflows.

Translate business requirements into a practical Connecteam setup.

Client Onboarding Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Connecteam

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