Collections Associate at Nabis · LumiJobs

Responsibilities

The B2B Collections Specialist owns a portfolio of retailer accounts, driving timely collection of outstanding invoices on behalf of Nabis' brand partners. This is a relationship and judgment-heavy role: you'll balance firm, professional collections outreach with the retailer relationship management needed to keep accounts healthy long-term, while flagging risk early and keeping brands and internal stakeholders informed every step of the way.
Own a dedicated portfolio of brand/retailer accounts, driving proactive, self-prioritized outreach on past-due COD and net-terms invoices.
Lead collections conversations with professionalism, empathy, and firm negotiation — resolving disputes, brokering payment plans, and securing payment commitments in difficult situations.
Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time and keep product moving.
Understand and follow established Slack workflows for status updates, escalation alerts, and cross-team hand-offs — reducing manual follow-up and keeping stakeholders looped in automatically.
Manage and triage tasks across Asana and Zendesk, self-prioritizing a high-volume queue without dropping accounts.
Identify early warning signs of retailer credit risk or brand delinquency and escalate through defined channels before balances become uncollectible.
Produce weekly, account-level AR and credit reporting, and support Accounting with data for allowances for doubtful accounts.
Flag likely-uncollectible invoices early and coordinate next steps with brands, Accounting, and leadership.
Document and maintain clean, audit-ready records of every account interaction, escalation, and resolution.
Use AI tools to streamline day-to-day workflows — drafting outreach, summarizing account history, and speeding up reporting — so more time goes toward high-value collections conversations.
Continuously improve collections process documentation — tightening escalation paths and closing gaps as the team scales.

Collections Associate

Responsibilities

Company

Nabis

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