TikTok Shop Account Manager

United States- Remotefull timeRemote

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senior

$80k–$108k

H1B: no

Spotlight TikTok Shop Account Manager responsible for executing account operations, maintaining shop health, and supporting growth initiatives under a Senior Account Manager. Focuses on client communication, account hygiene, and cross-functional coordination.

Responsibilities

You’ll be the execution engine for TikTok Shop accounts, working directly under a Senior Account Manager. You’ll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high-quality execution across teams.
This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you’ll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy-with a clear path to Senior Account Manager typically within 6–12 months for strong performers.
Client Operations & Communication
Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs.
Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps.
Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline.
TikTok Shop Execution & Health
Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups.
Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.
Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.

Qualification

You write crispWhat You Bring (Requirements)1–7+ years in e-commerceStrong project management skillsProficiency in Google Sheets/Excel

Required

You’re a strategic thinker who wants to learn through hands-on execution.
You’re a checklist sniper who loves moving complex projects from “idea” to “done.”
You write crisp, client-ready updates and can turn metrics into simple stories with clear actions.
You’re TikTok-native and curious about how TikTok Shop mechanics drive conversion.
You get energy from organizing chaos—briefs, timelines, QA, and follow-through are your happy place.
You actively seek feedback and want to grow into a Senior AM quickly.
What You Bring (Requirements)
1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
Strong project management skills: task tracking, timelines, stakeholder coordination.
Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
Excellent written and verbal communication with a strong service mindset.
Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).