Akur8 Account Manager with 6+ years experience managing complex B2B SaaS accounts, building senior stakeholder relationships, and supporting renewals and expansions. Responsible for executing account strategies and working cross-functionally.
Responsibilities
Manage complex B2B accounts and build relationships with senior stakeholders
Support renewals and expansion opportunities
Follow established account management processes and adapt customer engagement
Research accounts and deepen customer relationships
Work with technical teams and escalate gaps when needed
Develop and execute account strategies throughout long, complex customer lifecycles
Use CRM systems and collaborate across teams
Qualification
Bachelor’s degree or higher preferredYou enjoy researching accountsExperience managing complex accountsYou are autonomousYou are commercially minded
Required
Bachelor’s degree or higher preferred.
You are comfortable using established account management processes and adapting customer engagement approaches to the needs of each account. You take clear, proactive action without waiting for detailed direction.
You enjoy researching accounts, finding ways to deepen customer relationships, and working with technical teams. You are comfortable following established processes and escalating gaps when needed.
Experience managing complex accounts, including account mapping and building relationships across key stakeholders.
Ability to develop and execute account strategies throughout long, complex customer lifecycles.
You are comfortable using CRM systems and working across teams in a fast-moving company. Experience working within established account management or customer success processes is valuable.
You are curious about technology and willing to spend time learning a complex product in depth.
You build trust with customers and can develop strong relationships with both business and technical stakeholders.
You are autonomous, organized, and able to prioritize the next best action without close supervision.
You are commercially minded, proactive, and willing to learn from both successes and setbacks.
You are comfortable spending time with customers and colleagues through client meetings, business events, and internal gatherings.
Excellent verbal and written communication skills in English.
