Customer Success Manager (Founding)

USA · Remotefull timeRemote

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senior

$140k–$200k

H1B: no

Nango Founding Customer Success Manager at Nango to build customer success function and work closely with largest accounts. Own renewals, uncover new use cases, and support broader customer base.

Responsibilities

Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
Understand what customers are building and help them get more value from Nango.
Discover new use cases, teams, and integrations that drive account expansion.
Own renewals and expansion conversations, from planning through close.
Spot adoption gaps and risks early using product usage and customer conversations.
Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
Build the playbooks and outreach that let us serve 700+ customers well.
Track customer health, retention, and growth as you build the function.

Qualification

You are comfortable discussing APIsYou are organizedRemote in North America

Required

You are comfortable discussing APIs, integrations, and technical use cases with developers.
You build trust with both hands-on users and executive buyers.
You connect customer goals with product adoption and commercial opportunities.
You are organized, proactive, and thoughtful about where to spend your time.
You thrive when defining the playbook rather than following one.
Remote in North America.