Providing friendly, professional support to customers via phone, email, and live chat

Resolving issues efficiently while taking full ownership of each case from start to finish

Listening carefully to understand concerns and delivering fair, practical solutions

Keeping up to date with products and policies to ensure accurate guidance and information is provided

Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements

Recognising customers who may need additional support and ensuring they receive the help they need

Our Values & Culture 🌞

Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.

Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.

Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.

Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.

Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Customer Service Advisor - Nights

Responsibilities