Engage directly with customers to negotiate repayment plans

Analyse financial situations to create tailored solutions

Ensure adherence to GDPR, FCA, and FDCPA regulations

Handle customer complaints and resolve conflicts effectively

Prioritize multiple tasks while maintaining high-quality standards

Work with internal and external teams to support customer outcomes

We’re Looking For

Collections experience within financial services

Strong communication skills, both verbal and written

Proven ability to manage challenging customer interactions

Experience using multiple communication platforms (email, SMS, etc.)

Ability and skills to handle difficult conversations and deliver a fair customer outcome

Collections Officer - Midnight Team

Responsibilities