Providing friendly, professional support to customers via phone, email, and live chat

Resolving issues efficiently while taking full ownership of each case from start to finish

Listening carefully to understand concerns and delivering fair, practical solutions

Keeping up to date with products and policies to ensure accurate guidance and information is provided

Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements

Recognising customers who may need additional support and ensuring they receive the help they need

We’re Looking For 🔎

Strong customer service experience, ideally within a call centre or financial services environment

Strong verbal and written communication skills, with the ability to explain information clearly and professionally

Sound judgement and confidence when managing complex or sensitive customer enquiries

Proven ability to handle a high volume of requests while maintaining accuracy and quality

Proactive attitude, with a strong focus on resolving issues at the first point of contact

Customer Service Advisor - Midnights Team Fixed

Responsibilities