Renewal Specialist Director (SMB)

Clearwater, Floridafull timeOn Site

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senior

H1B: no

Knowbe4 Renewal Specialist Director (SMB) at KnowBe4 manages the SMB Renewal Specialist team to coordinate pricing quotes and close renewal opportunities. The role involves pipeline management, negotiation, coaching, and collaboration with Customer Success Managers to maximize bookings and prevent churn.

Responsibilities

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Coordinate with SMB CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
Negotiate with customers on opportunities to prevent churn and secure optimal terms
Employ pricing strategies that meet the Company’s standards, policies, and procedures
Generate pricing quotes for renewals
Manage assigned 30, 60, and 90 day opportunity pipeline, manage weekly and daily forecasts, and meet regularly with the VP Customer Success to review
Meet and exceed booking targets and quotas
Maintain and enforce impeccable administration of opportunities in the Company’s CRM
Develop and groom a high performing CS SMB Renewal Specialist team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
Serve as a management escalation point and assist CS SMB Renewal Specialists with tags

Qualification

Associate’s Degree preferredExperience with Gmail and Google DocsExperience with web browsers (Chrome2+ years sales experienceFamiliarity with standard concepts

Required

Associate’s Degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
2+ years sales experience
2+ years managing customers within a SaaS subscription model
Previous management experience preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM preferred
Strong empathy for customers and passion for driving growth
Basic understanding of financial and operational levers in a SaaS recurring revenue business model
Strong verbal and written communications

Preferred

Associate’s Degree preferred

Benefits

Tuition

Company

Knowbe4

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Source: greenhouse

Active within the past hour

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Renewal Specialist Director (SMB) at Knowbe4 · LumiJobs