Initial and ongoing ownership of Enterprise client account set up including, job ingestion, tracking, campaign structure, and candidate delivery

Discerning the best solution for a client based on their unique integration request

Partner with ZipRecruiter clients, employees, and third-party representatives to navigate implementation ensuring timely resolution.

Quickly and efficiently diagnose technical issues and provide resolution path

Proactively monitor implementations for tracking, reporting, and any account/campaign integrity issues

Configure account and data mapping based on implementation criteria

Perform necessary testing once implementation is launched

Triage, manage, and resolve complex internal and external client issues and proactively close the loop to ensure complete satisfaction

Provide team and client experience feedback to the Product team to ensure continual improvement of our tools.

Meet or exceed performance goals including productivity and quality for all implementations

Maintain advanced knowledge of the evolving ZipRecruiter products & services

Expertly navigate the administrative tools used to operate ZipRecruiter products as well as Salesforce Sales/Service Cloud

Enterprise Ad Ops Specialist I

Responsibilities