Service Delivery

Meet and own relationship with agents and their assistants to ensure complete and accurate booking data and reports - meeting 1-2 times per month

Maintain client bookings and review data for accuracy and completeness for agents while considering revenue recognition standards

Oversight of team members to ensure bookings are correct and client payments are processed accurately, in compliance with all legal, GAAP, and tax requirements

Liaise with clients and agents directly on invoices, statements, debits, tax matters (1099, 1042, etc) and any account questions/concerns they may have

Communicate with internal and external parties on all booking matters

Provide exceptional customer service to agents and other stakeholders

Oversight/approval of activities that are performed at all levels (ex. Batch approvals)

Oversee identified funds for the entire department and triage client payment errors

Manage any ad-hoc projects and special requests as they come up

Processes and Controls/Standards

Implementing process improvements across team and systems and provide status updates to upper management

Manager, Client Accounting

Responsibilities

Qualification

Required

Preferred

Company

United Talent Agency

More roles at United Talent Agency