Airwallex Design, build, and operate goal-oriented AI agents that automate SRE, DevOps, and DBA workflows at Airwallex. Develop intelligent systems that autonomously manage infrastructure operations across global infrastructure.
Responsibilities
As a Senior Software Engineer on the Infrastructure AI team, you will design, build, and operate goal-oriented AI agents that automate SRE, DevOps, and DBA workflows across Airwallex’s global infrastructure. You won’t be doing operations work yourself — you’ll be building the AI systems that do it. Your agents will autonomously investigate incidents, provision infrastructure, manage databases, execute deployments, and handle the operational tasks that traditionally require human intervention.
This hybrid role is based in Seattle, WA.
Build goal-oriented infrastructure AI agents: Design and implement autonomous agents on the Quartermaster platform that handle SRE, DevOps, and DBA workflows — including incident investigation and remediation, infrastructure provisioning, deployment orchestration, database operations, and capacity management.
Design agent architectures for safety and reliability: Build robust agent loops with planning, reasoning, tool-use, error recovery, and human-in-the-loop escalation. Infrastructure agents touch production systems — they must be safe, auditable, and predictable.
Integrate agents with infrastructure tooling: Give agents the ability to interact with real systems — Kubernetes, Terraform, cloud APIs (AWS, GCP, Aliyun), monitoring/observability platforms, databases, and CI/CD pipelines — through well-designed tool interfaces.
Evaluate and improve agent performance: Define metrics for agent effectiveness (task completion rate, accuracy, time-to-resolution, escalation rate). Build evaluation frameworks to measure whether agents reliably achieve their goals.
Collaborate cross-functionally: Partner with SRE, DevOps, and platform engineering teams to identify the highest-value workflows for agent automation. Understand real operational pain points and translate them into agent capabilities.
Shape the future of infrastructure AI at Airwallex: Contribute to the technical vision for how AI agents will transform infrastructure operations. Stay at the forefront of agentic AI developments and bring new ideas into the team.
Qualification
Infrastructure and cloud knowledgeUnderstanding of SRE practicesApplicant Safety PolicyTo protect you from recruitment scams
Required
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory:
3+ years of professional software engineering experience, with strong proficiency in backend languages such as Python, Go, Java, or Kotlin.
Infrastructure and cloud knowledge: Practical experience with cloud platforms (AWS, GCP, or Aliyun), container orchestration (Kubernetes), infrastructure-as-code (Terraform), and CI/CD systems. You understand the domain the agents will operate in.
Strong system design skills with the ability to architect reliable, safe, and scalable agent systems that interact with production infrastructure.
Excellent communication and collaboration skills, with a track record of working effectively across cross-functional teams in a global environment.
Preferred
Hands-on experience building agentic AI systems: You have designed and built AI agents that autonomously plan, reason, and execute multi-step tasks using LLMs. This includes agent loop design, tool-use orchestration, and managing agent state and memory. This is a core requirement, not a nice-to-have.
Experience with agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen, or custom agent frameworks) and LLM APIs (OpenAI, Anthropic, etc.).
Experience with observability and monitoring systems (Grafana, Prometheus, Datadog, ELK stack) — either building them or building agents that interact with them.
Experience with database administration or automation (schema migrations, query optimization, backup/recovery) — knowledge that helps build effective DBA agents.
Understanding of SRE practices: incident response, runbooks, postmortems, SLOs/SLIs — the operational domain these agents will automate.
A forward-thinking mindset about where AI agents are headed. You have opinions on agent reliability, safety, evaluation, and the path toward increasingly autonomous infrastructure systems.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
