Operator Education Specialist, Launches

New Yorkfull timeOn Site

Apply on Employer Site

mid

$55k–$64k

H1B: no

Neko Health Operator Education Specialist, Launches at Neko Health to train and sign off operators at new clinic sites. Deliver onboarding and build local educator partners.

Responsibilities

Opening a clinic is when training matters most and is hardest to protect. This role is deliberately not tied to a market, so you can stay with a launch from the first training session through go-live. You will deliver the operator onboarding program to the global standard, assess readiness, and build the local educator partner.
Deliver the operator onboarding program on site at each new clinic and market opening, across the full pre-launch window.
Teach and assess the clinical skills that sit alongside scanning, including phlebotomy and ECG.
Assess each operator against the global competency criteria and sign them off on each device, or extend where more time is needed.
Scan during Friends and Family and VIP sessions so trainees can shadow real member encounters and resolve quality gaps in real time.
Identify and train the local operator education partner during the launch.
Work as a pair with the Clinician Launch Trainer and give the Launch Manager an honest readiness position, flagging risks early.
Run a retrospective after each launch and feed what you learn into the clinic-opening playbook.

Qualification

Active CMA3+ years performing phlebotomy and ECG3+ years trainingAdaptableExperience opening a clinic

Required

Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT.
5+ years of post-registration experience in a fast-paced, high-volume clinical setting.
3+ years performing phlebotomy and ECG, with the ability to teach and assess both.
3+ years training, onboarding, or mentoring clinical staff, including assessing competency and giving direct, constructive feedback.
2+ years running a training program or workstream to a fixed date and handing over cleanly.
Able to travel for most of your working time, including extended periods on site.
Adaptable, direct, and calm when a plan changes. You are comfortable with ambiguity, build relationships quickly, hold the standard under timeline pressure, and leave sites better set up than you found them.

Preferred

Experience opening a clinic, site, or service, particularly in a new city or country.
Experience building a local trainer or educator from scratch.
Instructor certification in basic life support or phlebotomy, or multi-state licensure already held.
Experience with ultrasound or other device-based procedures where technique affects output quality.