Operations Associate (Midtown, Atlanta)

Atlanta, GAfull time

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On Site

entry

$46k

H1B: no

Serve Robotics Operations Associate responsible for supporting autonomous delivery robots in the field, performing light maintenance, and ensuring safe and timely deliveries. Collaborate with operations, engineering, and customer support teams to manage deployments and escalate technical issues.

Responsibilities

Maintain field readiness by supporting robots and ensuring timely response and order fulfillment
Assist in deployment processes including preparation, inspection, cleaning, and placement of robots
Track, document, and close escalation tickets with clear communication and supporting documentation
Operate company vehicles safely to move, recover, or reposition robotic units
Prioritize safety by adhering to company safety standards and escalating critical events
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for robotic assets and equipment

Qualification

Experience with JiraStrong organizationalAdditional InformationSafety compliance

Preferred

Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.

Benefits

Vision

Company

Serve Robotics

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Source: ashby

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