VP of IT Infrastructure & Operations at Serve Robotics · LumiJobs
Remote
senior
$220k–$320k
H1B: no
Responsibilities
Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization.
Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation.
Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
M&A - lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business.
Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
Implement collaboration, productivity, and ERP systems that support cross-functional teams.
Support IoT and edge-device deployments critical to robotics delivery operations.
Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response.
Own the implementation, operation, and continuous improvement of IT security controls within the enterprise technology environment.
Ensure compliance with SOX, SOC 2, GDPR, and related requirements.
Build, mentor, and scale a high-performing IT team.
Establish and deliver on SLAs for IT support across offices, labs, and depots.
Qualification
Proven experience managing complexDeep expertise in networkingExcellent communicationKnown for responsiveness*Please Note
Required
15+ years in IT infrastructure and operations, with 8+ years in leadership.
Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.
Experience with working at a public company
Experience managing live operations across multiple time zones and supporting rapid operational expansion.
Deep expertise in networking, cloud platforms, identity management, and enterprise systems.
Track record of hiring and scaling IT teams and infrastructure.
Excellent communication, leadership and vendor management skills.
Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners.
*Please Note: The listed base salary range applies to candidates based in the US.
