Operations Associate

Dallas, TXfull timeOn Site

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$46k

H1B: no

Serve Robotics The Operations Associate at Serve Robotics supports autonomous delivery robots by assisting in the field, performing light maintenance, and ensuring safe and timely deliveries. The role involves robot deployment, incident documentation, and collaboration across teams.

Responsibilities

Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment
Assist in deployment processes including preparation, inspection, cleaning and placement of robots
Track, document, and close escalation tickets while maintaining clear communication and supporting documentation
Operate company vehicles safely to facilitate movement, recovery, or repositioning of robotic units
Prioritize safety by adhering to company safety standards and escalating critical events
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and equipment
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear

Qualification

Experience with JiraStrong organizationalAdditional InformationSafety compliance

Preferred

Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.

Benefits

Vision

Company

Serve Robotics

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