Operations Coordinator

Chicago, ILfull timeOn Site

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mid

$48k–$52k

H1B: no

Serve Robotics Operations Coordinator at Serve Robotics manages daily deployments and operational processes for commercial delivery robots. The role ensures compliance with SOPs and supports operational efficiency and scalability.

Responsibilities

Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)

Qualification

Previous experience in a high-growthExperience with schedule creationStrong passion for efficiencyAdditional InformationThis role is onsite and field-basedSafety compliance

Preferred

Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Additional Information
This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.

Benefits

Vision

Company

Serve Robotics

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Source: ashby

Active within the past hour

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Operations Coordinator at Serve Robotics · LumiJobs