Signature Concierge Program Lead - US

Required

• Proven track record as a recognised expert or senior leader managing multiple teams or large scale programmes in luxury hospitality, concierge services, or high touch customer support.
• Demonstrated success owning end to end premium client or member experiences at scale, with measurable impact on satisfaction and retention.
• Exceptional leadership, communication, and interpersonal skills, with a record of inspiring excellence in service delivery across multiple teams.
• Strong operational and organisational skills, with meticulous attention to detail and the ability to drive innovation and best practice.
• Experience handling sensitive information with discretion and professionalism.
• Ability to operate both strategically and hands on, solving complex problems in a fast paced, evolving environment.