Meter Customer Success role responsible for managing a high-volume book of accounts and ensuring successful network transitions for customers. Drives expansion and builds trust to make Meter the default connectivity solution.
Responsibilities
Manage a high-volume book of accounts across a range of sizes and verticals
Kick off relationships with new customers setting clear expectations for successful partnerships
Run dashboard walkthroughs with IT administrators
Help build early access lists for product launches and pressure-test major assumptions
Forecast quarterly pipeline with accuracy within 20% of actual attainment
Ensure smooth transitions for customers moving with Meter including bandwidth and hardware sizing
Qualification
You know how to communicate
Required
This role is not a fit for someone who wants to manage a small number of high-complexity accounts, or who is only motivated by commercial deal-making. You care about whether Meter wins, not just whether your accounts are healthy. The operational challenges genuinely interest you: What does enabling independence for customers look like? How do you balance speed, quality, and scale? How do you measure success?
You know how to communicate, pay close attention to details, and want to own the outcome. Your customer-facing instincts are strong, and you know how to read what someone actually needs, not just what they are asking for.
This is a hybrid role in San Francisco or New York City.
