Senior Customer Onboarding Engineer

Required

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
• 5+ years in technical support, systems administration, cloud operations, implementation, or a similar enterprise role, ideally supporting large-scale or Fortune 500 deployments.
• Background in cybersecurity, including threat detection, vulnerability management, encryption standards, and compliance frameworks such as SOC 2 or GDPR.
• Strong Linux administration in production: configuration, performance tuning, hardening, and troubleshooting.
• Hands-on Docker and containerization experience, including building, deploying, and managing applications in orchestrated environments (Kubernetes or similar).
• Solid working knowledge of AWS, Azure, or GCP and IaC tools such as Terraform, Ansible, or CloudFormation.
• In-depth networking fundamentals: TCP/IP, firewalls, VPNs, load balancers, and tools such as Wireshark and tcpdump.
• Basic scripting in Bash, Python, or PowerShell for automation, diagnostics, and workflow support.
• Demonstrated self-learning: labs, certifications (for example AWS Solutions Architect, Linux+, or equivalent), personal projects, or open-source work.
• Experience comparable to a junior cloud administrator in an enterprise setting: multi-tenant environments, resource allocation, and compliance requirements.
• Familiarity with identity management: RBAC, SSO (OAuth, SAML), and directory services (Active Directory, LDAP).
• Basic database literacy: relational vs. schemaless stores, schema, querying, and light administration.