Interpret behavioral health documentation and coding review results (ICD-10-CM and CPT) and translate them into clear, actionable provider education and feedback

Determine whether a flagged finding is accurate — confirming genuine documentation and coding errors, and identifying findings that were flagged incorrectly so they can be corrected and escalated

Serve as a subject matter expert by answering provider and internal-team questions on behavioral health coding and documentation (ICD-10-CM and CPT) and billing findings

Deliver clear, accurate, and empathetic responses to providers through our support channels (e.g., Zendesk)

Contribute to provider education efforts, including drafting content, identifying documentation gaps, and advising on documentation standards

Partner with our Customer Experience (CX) team to build knowledge base content and resources that help resolve more questions without direct SME support

Provide insights on coding trends, identify risk areas, and recommend improvements to tooling, process, and training

Collaborate with cross-functional partners on initiatives that improve the provider audit-support experience

Stay current with evolving coding guidelines, payer rules, and industry standards through continuing education and independent learning

You’d be a great fit if....

Have a CPC certification (required) and 2-3 years of experience in outpatient or professional-services coding, ideally within a behavioral health setting

Possess a strong grasp of ICD-10-CM, CPT, and HCPCS coding guidelines and the documentation requirements

Senior Clinical & Coding Operations Associate

Responsibilities

Qualification

Required

Benefits

Company

Headway

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