We're hiring our first dedicated Implementation Lead to help build out our mid-market and enterprise motions. You'll own the customer relationship from signed agreement to first results. You'll work hand in hand with new accounts to learn what they're trying to accomplish and build the use cases that get them there. Most of your week will be spent working directly with brands, and the rest on building a repeatable motion and playbooks as the team scales. You'll report to our Head of CX. The role is fully remote, open to candidates anywhere in the US.

Own each new brand from signed contract to live, starting from the sales handoff

Own escalations during onboarding, partner with Sales and Engineering as needed

Get the right people on the brand's side involved early, from founders to their retention team or agency, and keep them engaged through go-live

Run the technical setup: Shopify, Klaviyo, etc., and make sure the data is right before the customer sees it

Build use cases that match the reason each customer signed up

Transition accounts to its CSM with a clear handoff

Turn what works into playbooks for mid-market and enterprise onboarding, and share your learnings across the team

As the team grows, help train them on the playbooks you wrote

You don’t just fix things once. You build the systems and tools that help us scale.

Become the expert on our product and industry trends

WHAT SUCCESS LOOKS LIKE

Implementation Lead

Responsibilities

Qualification

Required

Preferred

Company

Outersignal

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