We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team — you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career.
Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers
Qualification
Genuine interest in eCommerceExposure to tools like KlaviyoStrong communicator
Required
2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
Genuine interest in eCommerce, DTC brands, or marketing technology
Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
Curious and coachable — you ask good questions, take feedback well, and want to grow fast
Comfortable in ambiguity — you don't need everything figured out to get started
