Profound Ads Solutions Manager at Profound manages customer relationships for Ads Studio campaigns from onboarding through ongoing management. This role shapes product evolution by translating customer feedback into product and engineering requests.
Responsibilities
Own the customer relationship from kickoff through ongoing campaign management for a portfolio of design partner and early customer accounts
Be the go-to expert on how Ads Studio works: pixel implementation, bidding, campaign setup, reporting, and the broader ad ecosystem inside ChatGPT
Run onboarding for new accounts so customers go live smoothly and get to value fast
Translate customer questions and blockers into clear asks for the product and engineering team
Track account health, flag risk early, and manage the beta-to-paid transition as accounts mature
Turn patterns across accounts into product feedback and repeatable process, not just one-off fixes
Build the playbook as you go: today there isn't one, and you'll be writing it
Serve as the primary post-sale partner for Ads Studio customers during their entire lifecycle with the product
Qualification
A builder's mindsetStartup instinctsClearFor this roleNote
Required
4-6 years experience in a client-facing role such as engagement management, customer success, or account management, ideally somewhere you owned the full relationship rather than a slice of it
Comfortable working with ambiguity and early-stage products
Want to become a real subject matter expert in a technical, fast-moving product area. You don't need an ads background already, but you need to want to go deep
A builder's mindset: you'd rather help design the process than inherit one
Startup instincts, whether from prior experience at an early-stage company or from actively seeking that kind of environment, paired with wanting the stability of a well-funded, fast-growing company around it
Clear, sharp communicator who can translate effectively between customers and internal teams
This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base is $129,600 to $138,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
