Responsibilities

As Open Standard’s first Customer Success Leader, you will play a pivotal role in bringing the world’s largest banks, payment companies, and fintechs onto the Open USD platform. From the day a partner signs, you will become their main point of contact, guiding them through integration, launch, and every stage of future growth. You’ll collaborate closely with product teams at our founding partners, including Stripe, Coinbase, Visa, and Mastercard, whose customers will be among the first to use Open USD.
This is an exciting opportunity to help shape Open Standard’s partner experience, take our earliest partnerships live, and convert a network of signed partners into a community of deeply engaged adopters.
Launch new partners quickly by coordinating across Legal, Product, Compliance, and integration teams, ensuring launches happen in days, not weeks
Develop tailored growth plans with each partner: define how Open USD fits their business, project transaction volumes for the first year, and identify key success drivers; lead quarterly reviews with partner leadership
Connect partners within the network to foster collaboration and unlock new value as more companies adopt Open USD
Serve as the single point of contact for partners after signing: manage launch announcements, handle reporting questions, and involve internal teams (Finance, Legal, Product) as needed
Own the partner demand picture: build and maintain partner-level forecasts that guide Liquidity, Finance, and Product planning
Continuously improve our onboarding and product by turning every partner’s experience into future best practices and enhancements
You may be a good fit if you
Have experience onboarding partners at a payments network, stablecoin issuer, or banking-as-a-service platform
Have worked in a network or marketplace business where facilitating participant connections was part of your role
Possess enough technical fluency to lead integration calls without needing a dedicated solutions engineer

Account Manager at Openstandard · LumiJobs

Account Manager

Responsibilities

Qualification

Required

Company

Openstandard

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