Responsibilities

Darkroom is the growth partner for a category-defining consumer technology company scaling paid media into eight figures a year, with an aggressive product roadmap behind it. We're hiring a VP, Client Business Lead to be our senior leader on the ground with that client: based in their San Francisco office four to five days a week, working directly with the founders and product team, and acting as the person in the room who can make a call.
This is a client leadership role for someone fluent in media. You'll own the client's day-to-day experience at Darkroom, turn fast-moving founder direction into clear priorities for a large cross-functional team, and keep the engagement steady as it scales. You'll work alongside our Director of Growth, who runs account strategy, and our VP of Paid Media, who is the executive sponsor of the account. This is Darkroom's most strategic client.
Be Darkroom's senior leader embedded with the client most of the week, owning the relationship with the founders and product leadership and how they experience Darkroom every day
Act as the voice of the client inside Darkroom, so their priorities, feedback, and frustrations reach our leadership and shape how the team works, before they become escalations
Run the operating rhythm: weekly onsite plans, structured decision windows with the founders, and a single set of priorities that the full Darkroom team works from
Translate founder instinct and shifting product priorities into clear briefs and tradeoffs that our media, creative, creator, social, and lifecycle teams can execute without whiplash
Own escalations end to end, resolving them with speed and directness and closing the loop on both sides
Hold scope and expectation conversations directly and constructively, so the client gets what they need and the team isn't absorbing work nobody agreed to
Spot where Darkroom can do more for the client as their roadmap grows, and shape that into scoped work rather than scope creep
Make calls in the room on budget, pacing, channel mix, and priorities, and know when to bring in the SVP of Strategy or VP of Paid Media
Diagnose performance and delivery issues in real time, from a campaign that isn't serving to a creative pipeline that's slipping, and drive the fix across teams
Pressure-test the client's measurement setup with their engineers and keep both sides clear on who owns what

Qualification

Experience leading a largeExecutive presence with foundersNot the barWhat It's Like to Work at DarkroomDarkroom is not a typical agencyGrowth experience in consumer AIExperience working across creative

Required

10+ years in growth marketing or client leadership for marketing services
Experience leading a large, fast-moving account for a founder-led or venture-backed consumer company, in-house or at an agency
Media fluency deep enough to defend a plan line by line, read platform data without a translator, and push back on a media team when something's off
Working knowledge of mobile app growth and app measurement (MMPs, SKAN, event tracking), with the confidence to hold your own with engineers
Executive presence with founders: you can disagree, say no, and still be the person they want in the room
Proven ability to run a cross-functional team's priorities through a demanding client without burning out the team or the relationship
Ability to work onsite at the client's office in San José four to five days a week
You stay calm and steady when the stakes and the budgets are high
You lead through credibility in the work, not through title
Not the bar: Pure relationship managers who can't read a media plan in the numbers, pure media operators who haven't led a client relationship, or anyone who can't commit to being onsite in the Bay Area four to five days a week.
What It's Like to Work at Darkroom
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership, but we also support each other relentlessly. No egos, no red tape. Just world-class talent building something remarkable.

Preferred

A career that started in media planning or performance media and grew into client or account leadership
Growth experience in consumer AI, consumer subscription, or another high-velocity consumer tech product
Experience scaling an app through a major launch or hypergrowth period
Direct ownership of paid media budgets at eight-figure annual scale
Exposure to incrementality testing or MMM
Experience working across creative, creator, organic social, and lifecycle programs, not just media
You like being close to the product and want a seat at the table where decisions get made
You move quickly and don't need a process for everything to get things done

VP, Client Leadership at Darkroom · LumiJobs

VP, Client Leadership

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Darkroom

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