IT Operations & Case Management Specialist

Required

• Associate or bachelor's degree in business management, economics, finance, accounting, or a related field.
• 2–4 years of experience in operations coordination, service desk support, case management, or a similar request-based environment.
• At least 2 years of experience using ticketing or case management systems to triage, route, update, track, and close requests.
• At least 2 years of experience using advanced Microsoft Excel features, including lookup functions, pivot tables, and data reconciliation.
• At least 1 year of familiarity with Microsoft Azure fundamentals, including compute resources, virtual machine families and SKUs, and geographic regions.
• Strong analytical, logical reasoning, and critical-thinking skills, with the ability to identify data inconsistencies and recognize patterns.
• High attention to detail when reviewing request information, validating records, and maintaining tracking systems.
• Clear written communication skills, including the ability to request missing information and prepare concise escalation summaries.
• Ability to follow established procedures, exercise sound escalation judgment, and recognize when a request requires additional review.
• Strong organizational and stakeholder coordination skills, including the ability to manage competing priorities and track actions through completion.
• Ability to work independently on routine tasks while seeking guidance when requests fall outside established procedures.