As a Customer Success Manager, you will be a pivotal player in transitioning our mid-market customer base from reactive maintenance into a disciplined, proactive retention and expansion engine. Joining an ambitious, high-performing team coming off its strongest year to date, you will take full-lifecycle ownership of accounts—from onboarding through product adoption, renewal, and upsell. You will act as a strategic advisor to our clients, ensuring they achieve maximum value from our core products (particularly the Omnix Platform) while actively elevating our internal operations through strategic account planning, AI-driven workflows, and process automation. This is a unique opportunity to challenge conventional CS processes, move upmarket, and leave a lasting footprint on how our organization operates. This role is based in our New York City office on a hybrid schedule (in-office Mondays, Tuesdays, and Thursdays).

At Dashlane you will:

Own the complete customer journey for a portfolio of mid-market accounts, guiding clients seamlessly from initial onboarding to long-term partnership.

Lead consultative renewals and drive account expansion, proactively identifying commercial opportunities and protecting overall retention.

Accelerate user adoption and engagement across core products like Omnix, ensuring customers realize ongoing strategic value.

Design and execute tiered account strategies, delivering consultative executive business reviews for high-growth accounts while utilizing automation for scaled touchpoints.

Spearhead operational initiatives and leverage modern AI workflows to streamline portfolio analysis, improve risk detection, and elevate team-wide execution.

Partner cross-functionally with Sales, Product, and Support to champion the voice of the customer and resolve complex escalations.

Customer Success Manager

Responsibilities

Qualification

Required

Benefits

Company

Dashlane

More roles at Dashlane