Asana Implementation Manager at Asana guiding enterprise customers through AI-powered workflow adoption. Leads structured onboarding, process mapping, and cross-functional coordination to drive measurable business impact.
Responsibilities
Lead structured onboarding engagements aligning stakeholders
Document and transition clear implementation plans
Guide customers through process mapping and workflow configuration
Coordinate cross-functional delivery across engagements
Develop deployment roadmaps for scaling AI usage
Lead operational check-ins to monitor workflow performance
Partner with Customer Success, Sales, and R&D
Build repeatable frameworks for delivery consistency
Qualification
Track record of managing complexStrong bias toward actionClearAt AsanaWhat we’ll offer
Required
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments.
Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance.
Demonstrated ability to guide teams through AI change management and user adoption friction, meeting stakeholders where they are with empathy and building confidence in new workflows.
Track record of managing complex, concurrent enterprise projects and workstreams, holding both internal and customer stakeholders accountable to key milestones and deliverables.
Customer-centric approach with proven success facilitating discovery sessions and translating customer feedback into actionable configuration decisions.
Strong bias toward action, comfortable navigating ambiguity, making sound decisions with incomplete information, and creating momentum in dynamic environments.
Clear, structured communication skills with the ability to synthesize complex processes for diverse audiences ranging from executive sponsors to front-line end users.
Collaborative mindset with experience aligning cross-functional internal partners—including sales, customer success, product, and IT—to ensure seamless project delivery.
At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply.
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
Preferred
Curiosity about AI tools and emerging technologies
Willingness to learn and leverage AI to enhance productivity
