Asana The Renewal Manager at Asana oversees client renewals, negotiates contracts, and identifies growth opportunities to minimize churn. The role requires strong account management, negotiation skills, and collaboration with cross-functional teams.
Responsibilities
Negotiate all facets of contract renewals using commercial judgment
Identify customer needs and drive on-time renewal closure
Engage decision makers to identify requirements and uncover roadblocks
Develop and deliver negotiation strategies to maximize contract value
Maintain and report an accurate rolling 150-day forecast
Document all renewal steps in SFDC/Clari systems
Manage quote-to-close processes for renewals within assigned territory
Defend against competitive pressures and articulate Asana’s differentiators
Identify risk early and partner with cross-functional groups to ensure customer value
Contribute to design and implementation of efficient renewal processes
Qualification
At least 3-5 years Renewals ExperienceCustomer Relationship ManagementCommunication SkillsAnalytical SkillsProblem-solving SkillsKnowledge of Asana ProductsProficiency in relevant toolsUnderstanding of ARR and RenewalsSaaS experience
Required
At least 3-5 years Renewals Experience: A proven track record of success and quota achievement in a renewal sales or related role. SaaS experience is a plus.
Able to work West Cost- Pacific Time Working Hours
Customer Relationship Management: Exceptional ability to build and maintain strong customer relationships.
Communication Skills: Excellent verbal and written communication skills. Experienced in contract negotiations, value selling, discovery, and closing. Strong presentation skills and executive presence.
Analytical Skills: Maintain a forecast and have an analytical mindset to analyze data and identify trends.
Problem-solving Skills: Ability to identify and resolve issues related to renewals.
Knowledge of Asana Products: Familiarity with work management and the Asana platform.
Proficiency in relevant tools: Experience with quoting systems, contracting tools, and subscription management systems.
Understanding of ARR and Renewals: A deep understanding of these concepts.
Approaches work with empathy and a creative, problem-solving mindset
Thrive in a continually evolving environment while balancing a book of business and customer satisfaction.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Preferred
SaaS experience
Ability to work West Coast-Pacific Time working hours
