Opentable The Account Manager leads customer retention and revenue growth for restaurant partners in SW Florida. The role involves consultative business reviews, customer advocacy, marketing execution, and operational tracking.
Responsibilities
Account Retention & Revenue Growth: Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption.
Consultative Business Reviews: Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows.
Cross-Functional Customer Advocacy: Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements.
Marketing & Promotional Execution: Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement.
Operational Excellence & Tracking: Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting.
Industry Education & Thought Leadership: Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions.
Qualification
3+ years of account management
Required
3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry.
Residency in the Eastern Time Zone (SW Florida / Florida residence strongly preferred) and in close proximity to an airport.
Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics.
Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals.
Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences.
Preferred
Bachelor's degree in Business Administration, Hospitality Management, or a related field.
Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency.
Proficiency with CRM platforms (such as Salesforce), Google Workspace, and Apple operating systems.
Experience working effectively in fast-paced, evolving, or unstructured business environments.
