Provide expert understanding and strong technical competency in pre and post sales discussions of Twist’s NGS capabilities and product offering with customers

Design and support custom NGS panel designs utilizing an existing design workflow to meet customers design goals (White Glove Service)

Provide bioinformatics support for NGS data analysis to support customer troubleshooting, proof of concept experiments, and general pipeline questions

Support sales team in technical discussions, presentations, and meetings with customers

Provide high level technical support to the customer and provide guidance or input on experiments related to use of Twist’s products

Keep up to date with the current genomic research and advancements in the field

Liaise between customer, sales team, product management, and other internal teams including R&D and Production

Identify, nurture, and manage collaborations with the Sales team to network with customers and provide feedback to Product Marketing on customer requirements for new applications or products

Local and regional travel possible (~10% time) to work in the field with Sales, attend meetings with key customers, or internal meetings

Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures

Follow regulatory and ISO 13485 requirements

What You’ll Bring to the Team

Bioinformatics Application Scientist, NGS - AMER

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Twistbioscience

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