Technical Account Manager (US)

Required

• 🧭 Technical account leadership: You have strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• ☁️ Infrastructure and platform expertise: You deeply understand cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• 🔎 Production troubleshooting: You have diagnosed performance, reliability, and scalability challenges in production environments.
• 💬 Clear technical communication: You can translate complex technical topics into actionable recommendations for both technical and business stakeholders.
• 🤝 Stakeholder management: You’re confident building trust with senior technical stakeholders and aligning internal teams around customer outcomes.
• 🔁 Cross-functional collaboration: You have worked closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges.
• 🛠️ Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations needed to run scalable, reliable production systems.