Renewals Specialist - Remote (US East Coast)

Required

• 🔄 B2B SaaS renewals experience: You’ve owned commercial renewals, account management, or a commercially focused Customer Success portfolio in B2B SaaS, including negotiating contracts and renewals with business customers.
• 📚 High-volume portfolio management: You’ve managed a sizeable book of customers and are comfortable keeping dozens of commercial conversations moving simultaneously. Experience with smaller Enterprise accounts and roughly €20k–50k ARR contracts is particularly relevant.
• 🤝 Commercial & contractual confidence: You’re comfortable negotiating pricing and terms and navigating the practical mechanics of SaaS renewals — quotes, order forms, procurement, legal review, approvals, and signatures.
• 📈 Operational rigor: You manage your renewal pipeline with discipline. Forecasts, dates, next steps, and CRM data stay accurate, and you take ownership of getting contracts closed on time.
• 🚀 High-growth startup experience: You’ve worked in a fast-growing environment where processes change quickly, ownership is high, and the answer isn't always already documented.
• 🛠️ Builder mindset: You don't just execute a process — you notice where it isn't working and help improve it. You’re comfortable creating structure while doing the work at the same time.
• 🤖 Automation mindset: You’re interested in using automation and AI to eliminate repetitive work and make high-volume processes more scalable.