At Abby Care, our mission is to empower family caregivers, and our Business Applications team is the engine that makes scaling that mission possible. We're looking for an Enterprise Applications Administrator to join an established team of three Salesforce professionals. You won’t just be managing a platform; you’ll be directly impacting our ability to deliver care to families faster and more efficiently. Over years of rapid growth, our system has accumulated technical debt, and we need a relentlessly resourceful team member to help us clean up our foundational architecture, drive scope conversations, and build out the automations our internal teams need most.
This role is highly collaborative but requires an independent, outside-the-box thinker. What works for one market launch might not work for the next, so you’ll need to think on your toes, ask the exact right questions, and bring a can-do attitude to every challenge. Working alongside your Salesforce peers, you will partner with cross-functional teams to build out use cases, configure validations, and reduce manual data entry, which directly translates to our teams having more time to support the families who depend on us. If you are driven to redefine what's possible in healthcare operations and want to build scalable systems that matter alongside a talented technical team, this is the role for you.
This is a Full-Time Hybrid opportunity based in San Francisco, CA.
Drive Scope & Build Use Cases: Partner closely with internal stakeholders and your Salesforce peers to understand daily workflows, ask the right questions to uncover true business needs, and translate those into technical solutions—building exactly what our teams need to effectively support our families every day.
Redefine What's Possible through Automations & Validations: Build advanced flows, custom objects, and robust validation rules to eliminate manual data entry steps, saving our teams hours of productivity so they can focus deeply on families instead of doing busywork.
Drive Expansions with Urgency & Precision: Configure Salesforce record types, page layouts, flows, and validation rules for upcoming state launches. Knowing that what works in one market may not work in another, you will adapt and build autonomously to ensure a flawless, rapid technical rollout so we can reach waiting families nationwide without compromise.
Resourcefully Tackle Technical Debt: Work collaboratively with the Business Applications team to clean up duplicate fields, inconsistent naming conventions, and state-specific silos to build a healthier, highly scalable Salesforce foundation.
Secure the "Families First" Experience: Enforce strict, role-based access across Salesforce, Dialpad, PandaDocs, and other tooling to ensure HIPAA minimum-necessary remediation, keeping our families' sensitive health data completely secure.
Keep Our Teams Moving: Share the management of a high volume of daily requests—including field fixes, data corrections, report adjustments, and peripheral tool integrations—bringing a can-do attitude to empower our teams to operate smoothly and maintain a positive environment.
What you'll have:
3+ years of proven experience as a Salesforce Administrator in a complex, fast-paced environment.
Strong ability to build and troubleshoot advanced Salesforce Flows, validation rules, and custom objects.
