Responsibilities

Abby Care is at an exciting inflection point; since 2022 we have grown to support family caregivers in 8 markets nationally, and we're thrilled to launch Abby Care in the greater Phoenix market and are building the founding team. Critical to our success is hiring for a founding Family Onboarding Coordinator to help us grow our presence and deliver on our mission - helping families find Abby Care.
As our Family Onboarding Coordinator, you will function as the key point of contact for our family caregivers & patients from their first call through their start of care, representing Abby Care with every touchpoint. You'll answer questions with patience, walk caregivers through intake and documentation, coordinate training, and facilitate a smooth handoff to our nursing and engagement teams. At launch you'll handle both inbound and outbound outreach, because we don't have a separate sales team. Most of your day is on the phone with people who are hopeful and doing something hard for someone they love.
A true builder, you’re energized by being part of a founding team, setting the bar for high touch, caring hospitality. Highly organized, you enjoy putting in place the processes and systems that support our caregiver’s success. You’re a people person, and can relate easily across all communities and cultures, and enjoy being the source of truth for our clients. You’re not afraid to roll up your sleeves, and want to be part of a founding team that is setting the standards for care in the market. If you’re excited to be part of a small but mighty team that is on a mission to change family caregiving in a fundamentally human centered and tech enabled capacity, we’d love to hear from you!
This is a Full-Time onsite opportunity based in the Phoenix area.
Be the One Person: Be a family's single point of contact from the first call through the start of care.
Reach Families Fast: Reach every referred family quickly, aiming for within 24 hours, by phone and text, and keep trying until you connect.
Run Intake: Walk families through intake by phone or a self-serve link. The family chooses, and you stay with them either way.
Handle the Paperwork: Chase documents, coordinate the background check, records, and forms, and keep families moving.
Coordinate Training: Keep the family caregiver on track through training, and nudge when something stalls.
Schedule the Start of Care: Schedule the visit and run the kickoff call with our engagement manager and RN, so the handoff is warm.
Keep Partners Informed: Update case managers and providers, through the case management coordinator, at the right moments.
Track Everything: Log every conversation in our CRM the same day.

Family Onboarding Coordinator at Abby Care · LumiJobs

Family Onboarding Coordinator

Responsibilities

Benefits

Company

Abby Care

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