Abby Care is at an exciting inflection point - since 2022 we have grown to support family caregivers in 8 markets nationally, and we're thrilled to launch Abby Care in the greater Phoenix market, and as a result, build our founding team. Critical to our success is hiring for a founding Case Management Coordinator to help us grow our presence and deliver on our mission - helping families find Abby Care.
As our Case Management Coordinator, you'll own key relationships from case management leaders and supervisors at our health plan partner, to individual case managers. Your role is to make referring to Abby Care the simple and obvious choice, ensuring a case manager never has to chase us for an update. In the early days you'll also help support provider relationships ensuring they are educated on Abby Care and updated on our mutual patients.
A true builder, you’re energized by being part of a founding team, you're not afraid to roll up your sleeves - building playbooks and optimizing processes is in your DNA. Highly consultative, you find energy in building and fostering relationships; honesty and follow through are your calling card. You sweat the details, are highly organized, and understand the complexities of the home care landscape. If you’re excited to be part of a small but mighty team that is on a mission to change family caregiving from a fundamentally human centered and tech enabled capacity, we’d love to hear from you!
This is a Full-Time hybrid opportunity based in the Phoenix area, with travel to meet partners across the market.
Build & Own Relationships: Be the main point of contact for our health plan partner's case managers, from leaders and supervisors to individual case managers.
Start With Leaders: Map the case management organization, find a champion on each team, and plan how and when we reach their teams. We show up, build the materials and answer questions.
Consultative Education: Teach who fits our program, how to refer in minutes, and what happens next. Run team sessions and a launch roadshow of in-person events. Lead with listening, never with a pitch.
Keep Case Managers in the Loop: Acknowledge every referral the same business day, send updates on every family, and get the care plan to the payer case manager when it is done.
Own Authorizations: Request, track, and chase authorizations from submission through approval and renewal.
Support Providers: In the early days, help with PCP offices: records, status updates, and stalled requests.
Track Everything: Log every interaction, referral, and authorization in our CRM, and use it to see where a relationship needs attention.
