Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.

Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities.

Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.

Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.

Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks.

Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments.

Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.

Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.

Track and report on key renewal performance metrics to identify trends and inform process improvements.

What You Will Need to Know/Have

Minimum of 3 years of experience in customer success, account management, or renewal management roles.

Proven ability to manage and grow customer relationships, with experience handling high-value accounts.

Renewals Representative - Parchment

Responsibilities