GTM Strategy & Operations Manager

Required

• 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
• Strong analytical and modeling skills - you're fluent in Excel/Sheets and can write SQL or are willing to learn.
• Deep understanding of the post-sale customer lifecycle and SaaS business models, with battle-tested views on retention and expansion metrics (NRR, GRR, churn), account health and CSM/Solutions Consultant coverage models, and implementation/time-to-value velocity.
• Experience working closely with RevOps systems like Salesforce, Gong, Superset and others.
• Excellent written and verbal communication - you can structure thinking clearly, write concise memos, and present to executives with confidence.
• Attention to detail - you go deep on problems, sweat the edge cases, and set the quality bar high.
• High bias for action - you move fast, think in tradeoffs, and find a way forward when others see blockers.
• Technically inclined - you're not afraid of Salesforce Flows, brittle validation rules, or stitching together data across systems.
• A collaborative mindset - you're opinionated but open to all perspectives, and you know how to drive alignment across stakeholders.
• A proven operator - you've managed large, ambiguous projects that required both strategic thinking and tactical execution.
• The salary range for this role is $153,000 - $189,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.